Terms and Conditions

Last Updated: December 04, 2026

These terms and conditions (“Terms”) govern your access to and use of MENU by Rapido Connect LLC (“MENU”, “we”, “us”, or “our”), including our digital restaurant menus, QR codes, NFC table displays, and related online hosting services. By subscribing to, activating, or using our digital menu services or physical table stands, you agree to be bound by these Terms. If you do not agree, please do not use the service.

1. General terms of service

MENU provides cloud-hosted digital restaurant and café menus accessible via QR codes and NFC-enabled table tokens. You agree to use our services only for lawful business purposes and in compliance with these Terms.

• You agree to provide accurate restaurant details, logos, pricing, and dietary/allergen specifications when setting up your digital menu.
• You are responsible for ensuring that all menu offerings, prices, and descriptions comply with local commercial and food safety regulations.
• We reserve the right to suspend or limit your access if we detect abuse, fraudulent activity, or violations of platform guidelines.

2. Orders, production, and delivery

Physical hardware items (such as NFC table stands and printed QR plates) are custom-configured and manufactured based on your branding parameters. Digital subscription services are provisioned instantly upon confirmation.

• Hardware processing and shipping delivery times may vary depending on your location and courier conditions within Saudi Arabia.
• MENU is not responsible for shipment delays caused by incorrect delivery addresses, local courier bottlenecks, or customs clearance procedures.
• Once physical hardware products are dispatched, ownership and transit responsibility transfer completely to the customer.

3. Strict refund & return policy

Due to the customized nature of printed QR codes, NFC table markers, and digital cloud setup configuration, MENU enforces a strict No Refund Policy once production begins or digital services are activated.

• No refunds are provided after software provisioning or physical item production, regardless of changes in restaurant management or menu content.
• Refunds or replacements are exclusively offered if physical hardware items are proven to be factory defective or fail to operate properly.
• Any hardware defect claim must be submitted within 48 hours of delivery, supported by clear photo or video evidence.
• MENU reserves the right to evaluate, approve, or reject hardware warranty claims following a physical or technical inspection.

4. Digital menu content responsibility

You maintain total responsibility for the accuracy, pricing integrity, and legality of all food items, images, calorie counts, and descriptions published on your digital menu. MENU does not independently verify user-uploaded culinary data.

• You may not upload misleading pricing, restricted items, or infringing copyrighted media to your menu catalog.
• MENU retains the right to remove or disable menu profiles that breach local laws or these Terms without prior notification.
• You are solely responsible for executing real-time price updates or item availability changes through your dashboard.

5. Hardware and NFC warranty

MENU provides limited hardware warranty coverage exclusively for manufacturing flaws, such as unreadable NFC chips or defective QR display substrates.

• Physical damage caused by customer misuse, liquid spills, aggressive chemical cleaning, drops, or thermal exposure is strictly excluded.
• If a table stand or NFC tag is intentionally mistreated or damaged, replacement options will be subject to standard retail re-order fees.

6. Limitation of liability

To the maximum extent permitted by law, MENU by Rapido Connect LLC assumes no liability for:

• Any indirect, incidental, special, or consequential commercial damages.
• Loss of restaurant revenue, table turnover efficiency, customer patronage, or brand reputation resulting from digital menu usage.
• Unforeseen internet downtime, server maintenance interruptions, or telecommunication network failures.

7. User compliance

Users agree not to exploit the platform infrastructure or input inaccurate, harmful, or defamatory information. Any violation will lead to immediate account suspension or termination.

8. Updates to terms

MENU may revise these Terms periodically. Continued utilization of the digital menu platform or hardware following modifications indicates your formal acceptance of the updated Terms.

9. Contact information

If you have any questions or require support regarding your digital menu, reach out via email at 📧 card@rapidoconnect.com or visit our main portal 🌐 https://menu.rapidoconnect.com.