Privacy Policy

Last Updated: December 04, 2026

This privacy policy describes how MENU by Rapido Connect LLC ("MENU", "we", "us", or "our") collects, uses, discloses, and protects information when you access or use our services, including our digital restaurant menus, QR codes, NFC table displays, and related web platforms. By using MENU, you consent to the practices outlined in this policy. We are committed to maintaining the confidentiality, integrity, and security of your personal data and restaurant content.

1. Information we collect

When you use MENU as a venue operator or restaurant guest, we collect information to provide and improve our services. Types of information we collect include:

• Account information: Restaurant owner name, business email address, phone number, and password. Optional details help configure your digital menu and hardware delivery.
• Payment & transaction data: Payment method details, billing address, and transaction history required to process subscription orders and hardware purchases securely.
• Menu catalog & media content: Dish names, pricing, photos, caloric data, and allergen tags uploaded to your digital menu are securely stored and hosted on our servers.
• Usage & analytics data: Device type, browser info, IP address, language preferences, and interaction logs (e.g., menu view counts or item taps) to measure menu performance and system stability.
• Communications: Records of WhatsApp messages or emails with our support team for setup assistance, custom requests, and service quality control.

2. How we use your information

Your information is used to deliver our digital menu platform, ensure reliable performance, and enhance customer experience. Specifically, we use data to:

• Operate and manage MENU services, ensuring instant load times for QR and NFC scans.
• Process subscription plans, menu setup orders, and physical NFC stand deliveries accurately.
• Verify identities and prevent unauthorized access or modification to your menu dashboard.
• Send service notifications, including system updates, menu status alerts, or renewal reminders.
• Comply with legal obligations and enforce our Terms & Conditions.
• Analyze overall platform metrics to optimize menu viewing speed, layout responsiveness, and feature development.

3. How we share your information

We respect your privacy and do not sell your personal or business data. We may share information strictly in the following scenarios:

• Third-party service providers: Trusted vendors who support our operation, including cloud infrastructure hosts, payment gateways, analytics tools, and shipping couriers. All vendors are bound by confidentiality obligations.
• Public digital menu display: Information explicitly added to your menu (dishes, prices, images, social links) is made publicly accessible to guests scanning your QR code or NFC tag.
• Legal and regulatory disclosures: When required by applicable laws, regulations, or court orders in Saudi Arabia or other operational jurisdictions.
• Order fulfillment: Sharing delivery details with shipping partners to deliver physical QR acrylic stands or NFC tokens to your venue address.

4. Data security

We employ industry-standard security protocols, including AES-256 encryption for stored menu assets and TLS/SSL encryption for data in transit. Our infrastructure features firewalls, restricted database access, and continuous monitoring. While we maintain rigorous safeguards, no internet transmission is 100% secure, and we advise managing dashboard access credentials carefully.

5. Your rights & choices

You maintain direct control over your digital menu information and account data. You can:

• Edit, update, or remove menu items, prices, and photos instantly through your admin dashboard.
• Request account termination or deletion of stored venue data by contacting our support team.
• Opt out of non-essential promotional messages or updates.
• Export your menu data or request clarification regarding processed analytics.

6. Data retention

We retain personal and business information only for as long as necessary to fulfill service commitments and satisfy regulatory requirements:

• Account and menu data: Retained while your subscription remains active or as needed for business continuity.
• Transaction records: Preserved in compliance with statutory financial and tax reporting laws.
• Guest analytics logs: Aggregated and anonymized over time for long-term platform performance evaluation.

7. International transfers

MENU utilizes international cloud server networks to deliver high-speed access globally. Your information may be processed on servers located outside your home jurisdiction, with safeguards in place to uphold privacy standards described in this policy.

8. Changes to this privacy policy

We may periodically update this privacy policy to reflect platform improvements or regulatory revisions. Any updates will be reflected in the "Last Updated" date above. Continued use of MENU services after updates implies acceptance of the revised terms.

9. Contact us

For questions, support, or privacy inquiries regarding your digital menu account, contact us at:

Email: card@rapidoconnect.com